Store Return & Privacy Policies | Access Mobility Equipment

Store Return & Privacy Policies

Return Policy – Best on the Web

At AccessMobilityEquipment.com, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn’t work for you. If you need to return an item, please review our Return Policy below.

Return Policy
Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:

Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.

Product must be returned in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service.

A Return Authorization must be requested from Access Mobility Equipment within 30 days of delivery of the product.
Once an RA has been received, products must be returned within 14 days.
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:

Ultralightweight wheelchairs
Sport wheelchairs
Handcycles
Lift Chairs with custom fabrics and/or heat and massage
Golden Technologies PR-502 lift chairs
Tracer IV Custom heavy-duty wheelchair
Open-Box Items

For hygienic reasons, the following products are non-returnable:

Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
Mattresses

Some products require a 15% restocking fee for returns. These include:

Lift chairs
Power wheelchairs
Vehicle lifts
Custom lightweight wheelchairs
Cushions and Backs
Beds
Rehab Shower Commode Chairs
Parts
Therapeutic Shoes

All returned products require a Return Authorization number. Returns received without this number will not be credited. The easiest way to request an RA number is by calling Access Mobility Equipment at 866-717-0808.

You may also email us at info@accessmobilityequipment.com to request an RA number. Please include your order number, name and the item number you are returning.

PLEASE NOTE: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by Access Mobility Equipment.

Return Shipping

Unless Access Mobility Equipment made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Access Mobility Equipment reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Access Mobility Equipment may institute a $25 fee per missed scheduled pickup.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Credits

Once your return is received, Access Mobility Equipment will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.

If your item is defective or was damaged in shipping, please call us at 1-866-717-0808 or email us at info@accessmobilityequipment.com. We will arrange for the item to be repaired or replaced promptly.

Privacy Policy

Please read and review

We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.

1. What Personal Information Do We Collect?

Information You Provide. We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. In addition, if you choose, we may share your information with other companies who provide goods or services that you are interested in. Please see the “opt-in/opt-out” selection in Section 4 of this policy.

Cookies. Like many websites, we use “cookies”. Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.

Information from Other Sources. We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

2. How Do We Use Your Information?

Customized Shopping. We use your information to better serve you by providing a customized shopping experience. As noted above, you may “opt-out” of this customization, or even visit and shop anonymously.

Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Special Offers. We may send you special offers from time to time, unless you choose to “opt-out” of receiving such offers. In addition, we may also send you special offers from other companies. Again, you may “opt-out”. If we send you offers from other businesses, we do not share your personal information with them. The offers come directly through us. Please see the “opt-in/opt-out” selection at the end of this policy.

Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.

Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

3. How Do We Protect the Security of Your Information?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We use encryption to protect your information contained in our customer list. We use a firewall to protect against unlawful intrusion. We limit access to your information on a “need to know” basis.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

No system can guarantee absolute security, just as the finest lock can not guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.

4. Your Choice: Opt-in or Opt-out.

It is your choice whether to receive emails or special offers from us or others. The following section provides you with this choice. Please note the default settings. Please send me email or other mail informing me of special offers of your products or services. Please do not send me email or other mail informing me of special offers of your products or services. Please send me email or other mail informing me of special offers of related products or services from other companies. Please do not send me email or other mail informing me of special offers of related products or services from other companies.

5. Children

We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

6. Other Websites

Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others.

7. Contact Us

If you would like to learn more about our privacy policy, or to access your personally identifiable information contained on our website, you may contact us anytime. You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. If we do so, notice will be posted on our home page.

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